Terms of service

TERMS ANS DURATION OF THE WARRANTY

The AWAKE warranty is valid for a period of 3 years from the shipping date of your order.

Watches

Our warranty covers all manufacturing defects occurring under normal use, as outlined in the conditions below. We will replace, free of charge, any defective components resulting from a manufacturing issue confirmed by our workshop.

Please note that the warranty does not apply in the following cases:

- Theft or loss of the watch

- Normal wear and ageing (e.g. scratches on the crystal, marks or dents on the case)

- Any damage resulting from improper handling or misuse, lack of care, negligence, accidents (drops, impacts, crushing, broken crystal, etc.), or incorrect use of the watch

- Any indirect or consequential damage related to normal wear, such as malfunction, defects, or timekeeping inaccuracies of the AWAKE watch

Straps & Accessories

For straps and accessories, our warranty also covers any manufacturing defect occurring under normal use. We will replace any item found to be defective due to a manufacturing fault confirmed by our workshop (e.g. aesthetic flaw, stitching issues, damaged leather, scratched buckle, etc.).