Refund policy

RETURN AND REFUND CONDITIONS

You have 30 days from the date of delivery to return a watch and get a refund or exchange it.

All returned items must be unused, complete, and in their original packaging.

Damaged, incomplete, or soiled items (i.e., items that cannot be resold) will not be accepted for return and will therefore not be refunded or exchanged.

Return shipping costs are the responsibility of the customer.

We recommend using an express delivery service with signature upon receipt.

AWAKE cannot be held liable for any loss or damage that occurs during the return shipment to our workshop.

Please allow approximately 30 days for processing after your order (or product) has been received by our workshop.