Watches:

Our warranty covers all manufacturing defects appearing during normal use, as described in the following conditions. We will replace free of charge all defective components due to a manufacturing error found by our workshop.

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Normal wear and aging of the watch (scratched glass, impact on the case, etc.)

3. All types of damage to the entire watch (or part thereof) resulting from mishandling or misuse, lack of maintenance, negligence, accident (drop, scratch , crushing, broken glass, etc.), improper use of the watch or failure to follow the instructions provided by Baltic.

4. All types of damage indirectly related or consequential to normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the Baltic watch.

Straps and accessories:

Regarding bracelets and accessories, our warranty covers all manufacturing defects appearing during normal use, as described in the following conditions. We will replace a defective item free of charge due to a manufacturing error noted by our workshop (aesthetic defect, stitching, damaged leather, scratched buckle, etc.).

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Normal wear and aging of the item (leather discoloration, etc.)

3. All types of damage resulting from mishandling or misuse, negligence, accident (scratches, etc.), improper use of the item.

The AWAKE CONCEPT warranty is valid for a period of 2 years from the date of order.

Toutes les montres AWAKE sont Swiss Made (avant fin 2024, elles étaient Made in France). L’assemblage et le réglage sont réalisés par des maîtres horlogers dans l’unité de production de la Chaux-de-Fonds en Suisse.

Afin de faire réparer votre montre AWAKE et de vous guider au mieux merci de vous rapprocher de notre service client en adressant un mail à : clients@awakeconcept.com

Les delais de réparation varient selon le modèle de la montre et le type d'invervention à effectuer. De ce fait il est difficile de vous communiquer un délai précis sans être en possession de la montre. Nous essayons dans la mesure du possible de respecter un délai maximum de 1 mois à réception de votre montre dans nos ateliers.

Un problème de bruit au niveau de la masse oscillante peut survenir dans la limite du raisonnable mais ce phénomène est difficilement quantifiable. Ce bruit vient de la masse oscillante et de son roulement. Si ce bruit vous paraît anormal nous vous proposons de procéder à un contrôle de la montre.

La livraison sécurisée des montres AWAKE est réalisée par FEDEX. La date de livraison est indiquée sur la page produit pour chaque modèle AWAKE. Après expédition, le temps d'acheminement est de 48h pour la France et de 4 à 6 jours pour l'internationnal.

•⁠ ⁠Livraison Union Européenne: Vous payez directement lors de votre commande le taux de TVA relatif à votre pays.

•⁠ ⁠Livraison Etats-Unis : Si votre commande est en dessous de 800$, vous ne payez ni TVA ni taxe d'importation. Si elle est supérieure à 800$, vous allez être contacté par notre transporteur FEDEX qui va vous demander de régler les taxes d'importation au montant en vigueur dans votre pays.

•⁠ ⁠Livraison reste du monde: Vous allez être contacté par notre transporteur FEDEX qui va vous demander de régler les taxes d'importation au montant en vigueur dans votre pays.

The customer has 15 days from the date of delivery to exercise his right of withdrawal and request a refund or an exchange.

The product must be returned no later than fourteen days after having informed AWAKE CONCEPT of its decision to withdraw.

All returned items must be received unused, complete and in their original packaging. The purchase price of the product will be refunded to the customer upon receipt of the goods by AWAKE CONCEPT.

Damaged, incomplete or soiled items will not be taken back (insofar as they cannot be resold) and will therefore not be refunded or exchanged.

From the delivery date of your items, you have 14 days to contact us and request a return. For this, go to our contact page where you will be given the opportunity to complete a return form. Once the request has been sent and after acceptance by our team, you will receive all the necessary instructions to return your order to us and proceed with the exchange.  

Returned items must be unused and in their original packaging. We reserve the right to refuse an exchange if the product(s) show signs of wear.

If the exchange results in a price difference, our team will contact you to settle the amount due or issue a partial refund.

Return costs are the responsibility of the customer. The customer is advised to use an express delivery service with delivery under signature. AWAKE will not be responsible in any way if the package is lost or damaged during transport to our workshop.

It will take approximately 30 days for processing after receipt of your order (or product)
by our workshop.