The customer has 15 days from the date of delivery to exercise his right of withdrawal and request a refund or an exchange.

To obtain a return slip, the customer must go on our contact page and complete the relevant form.

The product must be returned no later than fourteen days after having informed AWAKE CONCEPT of its decision to withdraw.

All returned items must be received unused, complete and in their original packaging. The purchase price of the product will be refunded to the customer upon receipt of the goods by AWAKE CONCEPT.

Damaged, incomplete or soiled items will not be taken back (insofar as they cannot be resold) and will therefore not be refunded or exchanged.

From the delivery date of your items, you have 14 days to contact us and request a return. For this, go to our contact page where you will be given the opportunity to complete a return form. Once the request has been sent and after acceptance by our team, you will receive all the necessary instructions to return your order to us and proceed with the exchange.  

Returned items must be unused and in their original packaging. We reserve the right to refuse an exchange if the product(s) show signs of wear.

If the exchange results in a price difference, our team will contact you to settle the amount due or issue a partial refund.

No costs are to be expected if you wish to exchange or return your order if the amount of the latter is greater than €800 (applicable only in France).

Otherwise, the return costs are your responsibility.

Once your return or exchange request has been made on our contact page and subject to acceptance by our team, a prepaid slip will be provided to you to make the shipment.

It will take approximately 2 to 3 days of processing from the receipt of your product by our workshop.

Watches:

Our warranty covers all manufacturing defects appearing during normal use, as described in the following conditions. We will replace free of charge all defective components due to a manufacturing error found by our workshop.

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Normal wear and aging of the watch (scratched glass, impact on the case, etc.)

3. All types of damage to the entire watch (or part thereof) resulting from mishandling or misuse, lack of maintenance, negligence, accident (drop, scratch , crushing, broken glass, etc.), improper use of the watch or failure to follow the instructions provided by Baltic.

4. All types of damage indirectly related or consequential to normal wear and tear of the watch, such as non-functioning, defects or inaccuracies of the Baltic watch.

Straps and accessories:

Regarding bracelets and accessories, our warranty covers all manufacturing defects appearing during normal use, as described in the following conditions. We will replace a defective item free of charge due to a manufacturing error noted by our workshop (aesthetic defect, stitching, damaged leather, scratched buckle, etc.).

Please note that the warranty is not applicable in the following cases:

1. Theft, loss.

2. Normal wear and aging of the item (leather discoloration, etc.)

3. All types of damage resulting from mishandling or misuse, negligence, accident (scratches, etc.), improper use of the item.

The AWAKE CONCEPT warranty is valid for a period of 2 years from the date of order.